Refund policy
OMNIIIX
At OMNIIIX, your satisfaction matters to us. If for any reason you’re not completely happy with your purchase, we’re here to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
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Be unused and in original condition
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Be returned in original packaging
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Include proof of purchase
To initiate a return, please contact us at contact@omniiix.com with your order number and reason for return.
Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos. We will evaluate the issue promptly and arrange a replacement or refund where applicable.
Your peace of mind is important to us, we will always work to make it right.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Personalized or custom products
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Personal care items
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Gift cards
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Final sale items
If you are unsure whether your item qualifies, please contact us before returning.
Exchanges
If you would like a different item, the fastest way is to:
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Return the original item (if eligible)
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Place a new order
This ensures quicker processing and availability.
European Union Customers
If your order is delivered within the European Union, you are entitled to a 14-day cooling-off period. You may cancel or return your order within 14 days of delivery without justification, provided the item is unused and in original condition.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time: up to 10 business days
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Your bank may require additional time to post the funds
If more than 15 business days have passed since approval, please contact us at contact@omniiix.com.
Order Protection Add-On (If Purchased)
If you selected “Protect Your Order” at checkout, your shipment is covered against loss or damage in transit. Please contact us immediately if you experience an issue so we can assist you quickly.
If you have any questions at all, our team is always available at
contact@omniiix.com
We appreciate your trust in OMNIIIX.